General Terms and Conditions (GTC)
Status: 2026
§ 1 Provider and Scope
(1) These General Terms and Conditions apply to all contracts concluded via the online shop of:
LULEY’S
Owner: Eda Luley-Raufeisen
Brunnenstr. 1
36282 Hauneck
Germany
Email: info@luleys.de
Phone: +49 6621 1867036
(hereinafter referred to as the “Provider”).
(2) A consumer is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
(3) An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business, or profession when concluding a contract.
(4) Deviating terms and conditions of the customer shall not apply unless the Provider expressly agrees to them in writing.
(5) The contract language is German.
§ 2 Conclusion of Contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.
(2) By submitting an order via the online shop, the customer makes a binding offer to conclude a purchase contract.
(3) After receipt of the order, the customer receives an automatic confirmation of receipt by email. This confirmation does not constitute acceptance of the offer.
(4) The contract is concluded upon explicit acceptance by the Provider (order confirmation) or upon provision of the goods or digital content.
§ 3 Prices and Shipping
(1) All prices are final prices in Euro and include statutory value-added tax (VAT), unless otherwise stated.
(2) Shipping costs may apply to physical goods. These are displayed separately during the ordering process.
(3) No shipping costs apply to digital products.
§ 4 Payment
(1) Payment shall be made using the payment methods offered in the shop (e.g. credit card, PayPal, Apple Pay, Google Pay, advance payment, or cash upon collection).
(2) The Provider reserves the right to exclude certain payment methods in individual cases.
(3) In the case of advance payment, the invoice amount must be transferred within 10 days after receipt of the order confirmation.
(4) In the event of payment default, statutory provisions regarding default shall apply.
§ 5 Delivery and Retention of Title
(1) Physical goods are delivered to the address specified by the customer within the European Union.
(2) Digital products are made available electronically for download after conclusion of the contract.
(3) Goods remain the property of the Provider until full payment has been received.
§ 6 Digital Content and License
(1) Digital products (e.g. PDF sheet music) are protected by copyright.
(2) Upon purchase, the customer receives a non-exclusive, non-transferable license for private use only.
(3) The following is strictly prohibited without prior written consent:
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Reproduction beyond private use
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Distribution to third parties
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Making the content publicly available (e.g. uploading to the internet)
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Commercial use
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Modification or redistribution
(4) The license does not expire upon deletion of the file.
§ 7 Right of Withdrawal
For Physical Goods
Consumers have a statutory right of withdrawal of 14 days.
The withdrawal period is 14 days from the day on which the consumer or a third party designated by the consumer takes possession of the goods.
To exercise the right of withdrawal, a clear statement by email or post is sufficient.
In the event of withdrawal, all payments made, including standard delivery costs, will be reimbursed within 14 days.
The customer bears the direct costs of returning the goods.
For Digital Content
The right of withdrawal expires in the case of digital content not supplied on a tangible medium if:
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the customer has expressly agreed that performance shall begin before the expiry of the withdrawal period, and
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the customer has acknowledged that by giving such consent they lose their right of withdrawal.
§ 8 Warranty
Statutory warranty rights shall apply.
§ 9 Liability
(1) The Provider shall be fully liable in cases of intent and gross negligence.
(2) In cases of slight negligence, liability shall be limited to breaches of essential contractual obligations and to foreseeable damages typical for the contract.
(3) The above limitations shall not apply to damages resulting from injury to life, body, or health.
§ 10 Dispute Resolution
The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 11 Final Provisions
(1) German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) For entrepreneurs, the place of jurisdiction shall be the registered office of the Provider.